Refund Policy

Meals can be cancelled and a refund requested up until the cut-off ordering point for that week’s meals.  After the cut-off point refunds will not be given.   If you need to cancel an order then please contact the school as soon as possible via email (Enquiries@bw.keystonemat.org) to arrange a refund.  The email should state the child’s name, class and meal ordered.  Refunds will be given through the secure payment gateway back onto the card used for the original transaction.

Please note that on days where there is a sporting event or school trip a packed lunch will be provided instead of the ordered meal. Advance warning will be provided where possible.